Refund, Returns and Cancellations Policy 2017-10-18T09:29:07+00:00

Refund / Cancellation Policy

 

Services

  • Private 1-1 Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this is not always possible.
    • Any sessions missed with less than 24 hours notification are chargeable.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the class.
    • If no card/account information is present, no further sessions will be conducted until the outstanding monies are received.
      • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Registered Pre-paid Courses
    • Pre-paid courses are fully refundable only 7 days prior to the beginning of a course.
    • After 7 days prior to the beginning of a course, If you become unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we may offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a course reschedule/credit instead of a refund.
      • NOTES: course reschedule / credits are valid for 30 days only!
    • If we are notified after your session begins, no refunds or transfer/course reschedule will be processed
      • There is no cash refund.
      • There is no refund for merely changing your mind!
      • We are here to get you results and these results cannot be achieved if you fail to attend the program!
      • This is not negotiable.
  • Individual Drop-in Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
    • Any classes missed without 24 hours notification are forfeited.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • Consulting
    • No refunds are available for completed consulting services.
    • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Yogamoo  subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Products

  • Fitness Equipment and Accessories
    • May be returned within 30 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.