Refund, Returns and Cancellations Policy 2018-09-12T13:05:23+00:00

Refund / Cancellation Policy

Services

  • Private 1-1 Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this is not always possible.
    • Any sessions missed with less than 24 hours notification are chargeable.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the class.
    • If no card/account information is present, no further sessions will be conducted until the outstanding monies are received.
      • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Registered Pre-paid Courses
    • Pre-paid courses are fully refundable only 7 days prior to the beginning of a course.
    • After 7 days prior to the beginning of a course, If you become unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we may offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a course reschedule/credit instead of a refund.
      • NOTES: course reschedule / credits are valid for 30 days only!
    • If we are notified after your session begins, no refunds or transfer/course reschedule will be processed
      • There is no cash refund.
      • There is no refund for merely changing your mind!
      • We are here to get you results and these results cannot be achieved if you fail to attend the program!
      • This is not negotiable.
  • Individual Drop-in Classes , Drop-in Passes and Memberships
    • If your scheduling conflict is known in advance, you are responsible to cancel your booked class yourself from your account schedule at least 2 hours ahead of time to retain your credit.
    • Booked class cannot be cancelled in the window 2 hours prior a class, and you will be charged if you do not attend.
    • If you are not sure that you can make a booked class, best to cancel at least 2 hours before.
    • All cancellations must be processed from your account. For ease, you may use our free app
    • In the unlikely event that no-one or one would be registered for a drop-in class, we reserve the right to cancel the class just 2 hours before the class. In this event, the class will show on the schedule as cancelled in the 2 hours window before the start of the class. You will be notified and your credit will be saved.
    • No time to book? most of the time it's OK to just turn up and be added to the class schedule by your teacher but you just need to be aware of the above!
    • Any classes missed and not cancelled 2 hours prior is forfeited, unless cancelled by Yogamoo.
    • If you have not already paid for the class, your account/card may be charged for the full amount of the session.
    • Drop-in passes have expiry times and will be enforced. Please check validity at time of purchase. Validity period starts from the first visit date and can be checked in your account at all times.
  • Consulting
    • No refunds are available for completed consulting services.
    • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Yogamoo  subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Products

  • Fitness Equipment and Accessories
    • May be returned within 30 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.